Shipping policy

SHIPPING POLICY

We carefully pack every Soteira Botanicals order and aim to have your parcel on its way as soon as possible.

Shipping Within Australia

We currently ship within Australia.

A flat shipping rate of $10 applies to Australian orders up to 5 kg. Shipping charges for orders exceeding 5 kg, where available, will be displayed at checkout. Different rates may also apply where otherwise stated at checkout or as part of a promotion.

Free Local Delivery

We offer free local delivery on orders of $20 or more to addresses within postcode 4740 (Mackay, Queensland).

Eligible orders will automatically display the free local delivery option at checkout when a qualifying delivery address is entered.

Local deliveries are generally prepared within 2–3 business days. Delivery arrangements and timeframes may vary depending on availability.

For orders under $20, applicable delivery or shipping charges will be displayed at checkout.

Order Processing

Orders are generally packed and dispatched within 2–3 business days. Orders placed on weekends or public holidays will be processed on the next available business day.

Soteira Botanicals is a small independent business, and from time to time we may temporarily pause or extend order processing, including during planned closures or holidays. Where this occurs, we will provide notice on our website and advise when normal order processing will resume.

If orders remain available during an advertised closure period, the applicable dispatch timeframe or date will be clearly communicated before you place your order.

If an unexpected delay affects your order after it has been placed, we’ll contact you using the details provided with your order.

Delivery

Orders are sent using Australia Post or another suitable delivery provider.

Delivery timeframes provided on our website, at checkout or by the delivery provider are estimates only and may vary depending on your location and circumstances outside our reasonable control, including postal delays, severe weather, service disruptions and peak delivery periods.

Once your order has been dispatched, tracking information will be provided where tracking is available.

Authority to Leave

If you would like your parcel left unattended, please request Authority to Leave in the delivery notes at checkout and, where possible, provide instructions for a suitable location.

By requesting Authority to Leave, you authorise the delivery provider to leave your parcel without obtaining a signature. Where your parcel is delivered in accordance with your instructions, you accept the risk of loss or theft occurring after delivery, to the extent permitted by law.

This does not apply where your parcel is delivered to the wrong address or the delivery provider fails to follow your authorised delivery instructions.

Delivery Address

Please check your delivery address carefully before placing your order. Soteira Botanicals is not responsible for delays resulting from incorrect or incomplete delivery information provided by the customer.

If a parcel is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected or accepted, we will contact you to arrange redelivery where appropriate. Additional postage costs may apply before the parcel can be resent, where reasonable and permitted by law.

Delayed, Lost or Damaged Parcels

If your parcel is significantly delayed, appears to be lost in transit, has been incorrectly delivered or arrives damaged, please contact us at sales@soteirabotanicals.com.au with your order number so we can investigate the issue with the delivery provider and help resolve the matter.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.